Key takeaways

  • Define one clear business goal听to align all content and design elements toward measurable impact.
  • Identify your target audienceearly to ensure content relevance and effectiveness.
  • Design with purpose听by linking every main and additional action to your business goal and user needs.
  • Use personas听to deepen understanding of audience segments and tailor content accordingly.
  • Avoid clutter听by limiting additional actions and keep users focused on key outcomes.

Webpage goals

The business goal is the specific result you want to achieve with your web page, such as increasing traffic, conversions, engagement, or revenue. It should align with the needs of your target audience and answer the question: why do we want this web page?听听

By establishing a clear business goal at the beginning of the project, we know the direction we want to achieve. This goal also allows us to verify at the end whether all the included content is truly necessary.

The website should have only one business goal. This way, all elements on the site, such as content, images, and components, will support this goal, increasing the desired conversion.

Main and additional actions

What do you want the user to do after they have reviewed the page? Include a call-to-action directly related to the content.

Main action

The main actions on the page are closely tied to the established business goal. Define the main action based on what you want to achieve and what your users might need. Remember, there should only be one main action on the page.

  • Fill out the contact form
    (convince prospects to contact or existing clients to contact with us or CA)
  • Download the report
    (build brand awareness, educate or generate new leads)
  • Subscribe to the newsletter
    (fill out the form)
  • Leads to other content
    (related articles, product and service pages)
  • Resolve your issue independently
    (go to FAQ, instructions, tutorials)

Additional action

Additional actions on the page are related to the main goals. They should be placed at the very bottom as a related section. Remember not to overload the page with extra actions.

  • Leads to other content
    (related articles, product and service pages)
  • Contact us
    (by form, phone or visit a branch)
  • Subscribe to the newsletter
    (fill out the form)
  • Resolve your issue independently
    (go to FAQ, instructions)

KPIs and measurement

Ensures any ubs.com activities have a measurable business benefit. Measurement framework enables us to set targets and measure actuals vs. targets.

Tablet with More than 160 years of history of 麻豆社 text

Identify your audience

Identifying the target audience will help you create relevant, high-quality content based on their needs. Look into target audience examples below.听

Defining a target audience using personas involves creating fictional but detailed representations of ideal customers.

The depiction of these personas includes demographics, behaviors, motivations, and challenges, all of which provide a deeper understanding of different audience segments.

Target audience / Personas

Target audience versus persona

Target audience versus persona

The target audience describes the broad group of potential customers, while personas are detailed profiles of individual representatives of this group.

The target audience听describes听a broad group of people characterized by general behaviors and traits that a product, service, or message aims to reach.

It is defined by demographic characteristics such as听

  • Age
  • Gender
  • Income
  • Education level
  • Geographical location

Personas are detailed and fictional characters that embody typical representatives of the target audience.

They are represented by specific characteristics, needs, behaviors, goals, and challenges.

Personas help to better understand the target audience by providing concrete examples of how different members of the target audience think and act.

Create a persona canvas

Create a persona canvas

Defining personas is a valuable process for gaining a deeper understanding of your target audience's needs and behaviors. Here is a step-by-step guide on how to create personas.
  1. 1

    Do research

    • Collect data: use market and customer research, surveys, interviews, and user behavior analysis.
    • Sources: pull data from various sources such as social media, web analytics, customer feedback, and sales data.
  2. 2

    Analyze data

    • Identify patterns: look for common characteristics and behaviors in the collected data.
    • Form groups: segment your audience into different groups based on these patterns.
  3. 3

    Create Personas

    • Demographics: describe age, gender, occupation, education, income, and place of residence.
    • Psychographic characteristics: record lifestyle, interests, values, attitudes and opinions.
    • Behaviors: document buying behaviors, preferred communication channels, brand interactions, and decision criteria.
    • Needs and goals: what problems do they want to solve? What goals are they pursuing?
    • Challenges and pain points: what prevents them from achieving their goals? What frustrations do they have?
  4. 4

    Use personas in practice

    • Communication: develop targeted marketing messages that address the specific needs and desires of the personas.
    • Product development: adapt your products or services to the requirements and expectations of the personas.
    • User experience: design the user interface and user experience to match the preferences and behaviors of the personas.

Persona example

Age: 35 years

Occupation: Marketing Manager

Marital status: Married, two children

Location: Singapore

Hobbies: Yoga, reading, traveling

Motivations: Efficient use of time, career advancement, work-life balance

Goals: Advance career, spend more time with family, personal development

Challenges: High work pressure, little free time, balance between work and family

Persona example

Age: 23 years

Profession: Student

Marital status: Single

Location: Basel

Hobbies: Football, painting

Motivations:听Enjoy life

Goals: Travelling, Politics

Challenges:听Have money to travel