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1. Login to Â鶹Éç E-Banking or Â鶹Éç Mobile Banking
2. From the ¡°Menu¡±, select ¡°Market & Trading¡± then select ¡°Customize structured product¡±.
   

You can search for an underlying by instrument name, ISIN, RIC, Valor, and Symbol.

If there are many similar underlyings, please check the ISIN to ensure that you¡¯ve selected the required instrument.

?Languages: English, Traditional Chinese, Simplified Chinese

Order Type: Market,?Market on open, Market on close, VWAP

Issue Date?: T+ 10 business days?

Currency?: Major currencies (including SGD and HKD)??

Amount?: USD 100,000 - USD 3 million equivalent?

Underlying Selection:?Australia, Hong Kong, European, Japan, Singapore, US equities?

Each structured product order requires a minimum investment amount of USD 100,000 (or its equivalent in the relevant currency).

You may place an order at any time during the?application?operating hours, but the order will only be executed during the relevant underlying's market trading hours.

Orders in pending status can be cancelled using the?¡°cancel¡± button on the order overview page.

Clients can check the status of their order cancellation requests in the "Order overview". However, order cancellation notifications(SMS/Email/Push notifications) are not available currently.

Please refer to the Â鶹Éç pricing schedule for fees and charges on structured products. Please do not hesitate to contact your client advisor if you have any questions.

¡°Hard block¡±

If you see an on-screen notification in a red text box (¡°hard block¡±), the order cannot be placed and you should contact your client advisor.

¡°Soft block¡±

If you see an on-screen notification in an amber text box (¡°soft block¡±), you should read the message first before deciding whether to proceed with the order placement or to abort the order. If you have any doubts or concerns about the message, please contact your client advisor.

You can check the real-time status of all the orders that you have placed on the order overview page. Simply click ¡°Markets & Trading¡± on the top navigation bar to go to the page.

If you have placed an order but you are unable to view the order on the order overview page, you should reset the filter. If the relevant order is still not listed, please contact your client advisor or call Â鶹Éç?Digital Banking hotline.

Transaction confirmations will be sent to you in the same manner as trades placed via your client advisor.

Please call Â鶹Éç?Digital Banking hotline?at the earliest opportunity. The hotline team will inform your client advisor and initiate the investigation process. Please note that you may experience restricted access to your online portfolio while investigations are ongoing. Trading and transfers will continue to be available via your client advisor. Either the hotline team or your client advisor will contact you when the investigation is complete and full access has been restored.

You can customize notification events including executed orders. The available notification delivery channels are email, SMS and in-app push-notification. You may choose to receive notifications over multiple notification delivery channels.?Order cancellation notifications are not available currently.

Please ensure that you have a registered mobile number and/or email address linked to your digital banking contract.

1. Go to ¡°Markets & Trading¡± and select ¡°Set up notifications¡±.
2. Click ¡°Set up notifications¡± (green button).
3. Set your preferences / insert the relevant information and click ¡°Save¡±.