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Payments Help

Popular help topics

  • IBAN and BIC/SWIFT
  • Challenge / delete a direct debit
  • Payment fees
  • Issue a QR-bill
  • Set up a standing order
  • Counting / depositing coins

More payments help topics

Make payments

  • Pay a QR-bill
  • Pay an eBill invoice
  • Edit a standing order
  • Challenge bills
  • Credit not possible
  • Pay with TWINT

Check payments

  • Verify incoming payments
  • Change / delete payments
  • What are reserved amounts?
  • Query a payment
  • Order an account statement

Payments security

  • Access App activation
  • 3-D Secure: Registration
  • Confirm payee
  • Confirm payment recipients (joint)
  • Granting or changing a power of attorney
  • Unusual payment

Help topics for invoicing

  • Issue a QR-bill
  • Questions about the QR-bill
  • QR portal – new templates
  • Discontinuation of LSV+/BDD by SIX

Helpful documents for payments

Payment fees

Find the most important information about our?fees at a glance.

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Account statement

How to order your bank statements.

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