If a payment cannot be credited to the beneficiary鈥檚 account, the amount will be returned to the sender. The reason for this is given as 鈥淏eneficiary details inexact鈥. There can be various reasons for this, for example:

  • The account does not exist.
  • The account has been closed.
  • The beneficiary鈥檚 name is incorrect.

What you can do:

  1. First, check if all payment details have been entered correctly.

    • Details are not correct:听Enter a new payment order with the correct data.
    • Details are correct:听Contact the beneficiary to clarify the problem.

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