If you are not entirely satisfied with our service, we want to hear from you as soon as possible. We will aim to put matters right as soon as we can. Where possible, we will also take steps to prevent the problem happening again.

Step 1: Personal details of cardholder

Telephone
  • United States (+1)
  • Antigua & Barbuda (+1)
  • Anguilla (+1)
  • American Samoa (+1)
  • Barbados (+1)
  • Bermuda (+1)
  • Bahamas (+1)
  • Canada (+1)
  • Dominica (+1)
  • Dominican Republic (+1)
  • Grenada (+1)
  • Guam (+1)
  • Jamaica (+1)
  • St. Kitts & Nevis (+1)
  • Cayman Islands (+1)
  • St. Lucia (+1)
  • Northern Mariana Islands (+1)
  • Montserrat (+1)
  • Puerto Rico (+1)
  • Sint Maarten (+1)
  • Turks & Caicos Islands (+1)
  • Trinidad & Tobago (+1)
  • St. Vincent & Grenadines (+1)
  • British Virgin Islands (+1)
  • U.S. Virgin Islands (+1)
  • Russia (+7)
  • Kazakhstan (+7)
  • Egypt (+20)
  • South Africa (+27)
  • Greece (+30)
  • Netherlands (+31)
  • Belgium (+32)
  • France (+33)
  • Spain (+34)
  • Hungary (+36)
  • Italy (+39)
  • Vatican City (+39)
  • Romania (+40)
  • Switzerland (+41)
  • Austria (+43)
  • United Kingdom (+44)
  • Guernsey (+44)
  • Isle of Man (+44)
  • Jersey (+44)
  • Denmark (+45)
  • Sweden (+46)
  • Norway (+47)
  • Svalbard & Jan Mayen (+47)
  • Poland (+48)
  • Germany (+49)
  • Peru (+51)
  • Mexico (+52)
  • Cuba (+53)
  • Argentina (+54)
  • Brazil (+55)
  • Chile (+56)
  • Colombia (+57)
  • Venezuela (+58)
  • Malaysia (+60)
  • Australia (+61)
  • Cocos (Keeling) Islands (+61)
  • Christmas Island (+61)
  • Indonesia (+62)
  • Philippines (+63)
  • New Zealand (+64)
  • Singapore (+65)
  • Thailand (+66)
  • Japan (+81)
  • South Korea (+82)
  • Vietnam (+84)
  • China (+86)
  • Turkey (+90)
  • India (+91)
  • Pakistan (+92)
  • Afghanistan (+93)
  • Sri Lanka (+94)
  • Myanmar (Burma) (+95)
  • Iran (+98)
  • South Sudan (+211)
  • Morocco (+212)
  • Western Sahara (+212)
  • Algeria (+213)
  • Tunisia (+216)
  • Libya (+218)
  • Gambia (+220)
  • Senegal (+221)
  • Mauritania (+222)
  • Mali (+223)
  • Guinea (+224)
  • C么te d鈥橧voire (+225)
  • Burkina Faso (+226)
  • Niger (+227)
  • Togo (+228)
  • Benin (+229)
  • Mauritius (+230)
  • Liberia (+231)
  • Sierra Leone (+232)
  • Ghana (+233)
  • Nigeria (+234)
  • Chad (+235)
  • Central African Republic (+236)
  • Cameroon (+237)
  • Cape Verde (+238)
  • S茫o Tom茅 & Pr铆ncipe (+239)
  • Equatorial Guinea (+240)
  • Gabon (+241)
  • Congo - Brazzaville (+242)
  • Congo - Kinshasa (+243)
  • Angola (+244)
  • Guinea-Bissau (+245)
  • British Indian Ocean Territory (+246)
  • Ascension Island (+247)
  • Seychelles (+248)
  • Sudan (+249)
  • Rwanda (+250)
  • Ethiopia (+251)
  • Somalia (+252)
  • Djibouti (+253)
  • Kenya (+254)
  • Tanzania (+255)
  • Uganda (+256)
  • Burundi (+257)
  • Mozambique (+258)
  • Zambia (+260)
  • Madagascar (+261)
  • R茅union (+262)
  • Mayotte (+262)
  • Zimbabwe (+263)
  • Namibia (+264)
  • Malawi (+265)
  • Lesotho (+266)
  • Botswana (+267)
  • Swaziland (+268)
  • Comoros (+269)
  • St. Helena (+290)
  • Tristan da Cunha (+290)
  • Eritrea (+291)
  • Aruba (+297)
  • Faroe Islands (+298)
  • Greenland (+299)
  • Gibraltar (+350)
  • Portugal (+351)
  • Luxembourg (+352)
  • Ireland (+353)
  • Iceland (+354)
  • Albania (+355)
  • Malta (+356)
  • Cyprus (+357)
  • Finland (+358)
  • 脜land Islands (+358)
  • Bulgaria (+359)
  • Lithuania (+370)
  • Latvia (+371)
  • Estonia (+372)
  • Moldova (+373)
  • Armenia (+374)
  • Belarus (+375)
  • Andorra (+376)
  • Monaco (+377)
  • San Marino (+378)
  • Ukraine (+380)
  • Serbia (+381)
  • Montenegro (+382)
  • Kosovo (+383)
  • Croatia (+385)
  • Slovenia (+386)
  • Bosnia & Herzegovina (+387)
  • Macedonia (+389)
  • Czechia (+420)
  • Slovakia (+421)
  • Liechtenstein (+423)
  • Falkland Islands (+500)
  • Belize (+501)
  • Guatemala (+502)
  • El Salvador (+503)
  • Honduras (+504)
  • Nicaragua (+505)
  • Costa Rica (+506)
  • Panama (+507)
  • St. Pierre & Miquelon (+508)
  • Haiti (+509)
  • Guadeloupe (+590)
  • St. Barth茅lemy (+590)
  • St. Martin (+590)
  • Bolivia (+591)
  • Guyana (+592)
  • Ecuador (+593)
  • French Guiana (+594)
  • Paraguay (+595)
  • Martinique (+596)
  • Suriname (+597)
  • Uruguay (+598)
  • Cura莽ao (+599)
  • Caribbean Netherlands (+599)
  • Timor-Leste (+670)
  • Norfolk Island (+672)
  • Brunei (+673)
  • Nauru (+674)
  • Papua New Guinea (+675)
  • Tonga (+676)
  • Solomon Islands (+677)
  • Vanuatu (+678)
  • Fiji (+679)
  • Palau (+680)
  • Wallis & Futuna (+681)
  • Cook Islands (+682)
  • Niue (+683)
  • Samoa (+685)
  • Kiribati (+686)
  • New Caledonia (+687)
  • Tuvalu (+688)
  • French Polynesia (+689)
  • Tokelau (+690)
  • Micronesia (+691)
  • Marshall Islands (+692)
  • World (+800)
  • World (+808)
  • North Korea (+850)
  • Hong Kong SAR China (+852)
  • Macau SAR China (+853)
  • Cambodia (+855)
  • Laos (+856)
  • World (+870)
  • World (+878)
  • Bangladesh (+880)
  • World (+881)
  • World (+882)
  • World (+883)
  • Taiwan (+886)
  • World (+888)
  • Maldives (+960)
  • Lebanon (+961)
  • Jordan (+962)
  • Syria (+963)
  • Iraq (+964)
  • Kuwait (+965)
  • Saudi Arabia (+966)
  • Yemen (+967)
  • Oman (+968)
  • Palestinian Territories (+970)
  • United Arab Emirates (+971)
  • Israel (+972)
  • Bahrain (+973)
  • Qatar (+974)
  • Bhutan (+975)
  • Mongolia (+976)
  • Nepal (+977)
  • World (+979)
  • Tajikistan (+992)
  • Turkmenistan (+993)
  • Azerbaijan (+994)
  • Georgia (+995)
  • Kyrgyzstan (+996)
  • Uzbekistan (+998)

Statement by account holder

I have reviewed the account statement and hereby declare the following:

Please type the reasons here

Further description

Step 2: Disputed transactions with debit card

Transaction 1

Transaction 2

Transaction 3

Step 3: Affected debit card(s)

The debit cards was or were
Did you block your card?
Confirmation