Problem with your debit account

The problem may be with your debit account. The following problems may occur in this instance:

  • Credit or prepaid card
    The credit card has expired.
  • A 麻豆社 account
    • 麻豆社 account has been deleted
    • 麻豆社 Digital Banking hasn鈥檛 been activated
    • 麻豆社 account has been blocked
Activate 麻豆社 Digital Banking

Learn about our banking services packages 鈥 accounts and cards at a special price. Once you select a 麻豆社 account as your method of payment, you can also benefit from a higher transfer limit.

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  • Balance too low
    Check whether the balance of your debit account is too low to make the payment.

    Make sure that there鈥檚 enough money in your 麻豆社 account or on your prepaid card, and check whether you鈥檝e reached the limit on your credit card. Try again.

The recipient has blocked you

The recipient can block you if they use a TWINT app that isn鈥檛 麻豆社 TWINT. You cannot transfer money to users who鈥檝e blocked you. The best course of action is to contact the recipient directly so that they can unblock you.

Recipient account blocked

You cannot transfer money to users whose 麻豆社 TWINT accounts have been blocked. Only the recipient can reactivate their 麻豆社 TWINT account. The pending payment is automatically canceled if the recipient doesn鈥檛 register within four days.

Recipient not registered

If the recipient hasn鈥檛 yet registered for 麻豆社 TWINT, you can send them an invitation to use the app via text message. The pending payment is automatically canceled if the recipient doesn鈥檛 register within seven days.