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�鶹�� Bank (Canada) (“the Bank”) has prepared this Accessibility Plan in accordance with the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR).

The purpose of this Plan is to describe the measures �鶹�� Bank (Canada) has taken, and will continue to take, to identify, remove, and prevent barriers to accessibility in areas under federal jurisdiction, in support of the goal of a barrier free Canada by 2040.

This Plan applies to:

• Employees and job applicants
• Clients and members of the public
• Programs, services, and facilities under federal jurisdiction

The Plan is reviewed and updated in accordance with legislative requirements and the Bank’s accessibility planning and progress reporting cycles.

The Plan is also available in the French language, upon request.

Accessibility Feedback

�鶹�� Bank (Canada) has a process for people to share feedback about the Accessibility Plan and any accessibility barriers they experience.

The details of the process include:

• Feedback can come from employees, job candidates, clients, stakeholders, and the public.
• Human Resources is responsible for receiving and managing accessibility feedback.
• Feedback can be submitted by hr-service-now@ubs.com and include “Canada” in the subject line and may be provided anonymously.
• A Bank representative will review the feedback and follow up in a way that considers accessibility needs.
• Feedback may be shared internally so it can be reviewed and acted on.
• If changes are made as a result of feedback, �鶹�� Bank (Canada) will inform the person, subject to legal and confidentiality requirements.
• The feedback process is accessible, and accessible formats or communication supports are available upon request.
• �鶹�� Bank (Canada) welcomes such feedback, and individuals are invited to communicate with �鶹�� Bank (Canada) in one of the following ways:
• �鶹�� Bank (Canada) welcomes accessibility feedback, especially from persons with disabilities. Inquiries, feedback, and complaints may be submitted to Human Resources at hr-service-now@ubs.com and include “Canada” in the subject line.
• Feedback will be reviewed with Human Resources and relevant partners. �鶹�� Bank (Canada) will respond and take action as appropriate; alternate-format responses can be requested when feedback is submitted.

For the purposes of this Plan, terms are interpreted consistently with the Accessible Canada Act, the Accessible Canada Regulations, and related federal guidance.

• Accessibility refers to the degree to which a product, service, program, or environment is accessible to and usable by all persons.
• Barrier means anything that hinders the full and equal participation in society of persons with an impairment, including physical, architectural, technological, communicational, or attitudinal barriers.
• Disability includes any physical, mental, intellectual, cognitive, learning, communication, or sensory impairment, whether permanent, temporary, or episodic, that in interaction with a barrier limits participation.
• Persons with disabilities include employees, job applicants, clients, and members of the public whose participation may be affected by barriers.

The Bank’s accessibility efforts are guided by the principles set out in the ACA, including that:

• Persons with disabilities must be treated with dignity;
• Persons with disabilities must have equal opportunity to participate fully and independently;
• Barriers must be identified, removed, and prevented;
• Persons with disabilities must be consulted when accessibility measures are developed or revised.
  

a) Employment

�鶹�� Bank (Canada) is committed to supporting accessible employment practices across the employee lifecycle. Measures include:

• Reviewing recruitment and selection practices to identify and address accessibility barriers;
• Supporting accessible learning, training, and onboarding processes;
• Providing workplace accommodations in accordance with applicable requirements;
• Reviewing policies, procedures, and practices to ensure accessibility considerations are incorporated.

Employment related accessibility measures are reviewed on an ongoing basis.

b) Built Environment

�鶹�� Bank (Canada) works to ensure that workplaces and client facing environments are accessible, including through:

• Collaboration with building management to comply with applicable laws and accessibility standards;
• Supporting accessible routes within physical locations where required;
• Reviewing emergency and evacuation procedures to address accessibility needs.

c) Information and Communication Technologies (ICT)

�鶹�� Bank (Canada) considers accessibility when selecting, maintaining, and reviewing ICT systems within its control. Measures include:

• Periodic review of digital tools and platforms;
• Collaboration with vendors and technology partners regarding accessibility;
• Implementing feasible accessibility improvements within existing technological frameworks.

d) Communication (Other than ICT)

�鶹�� Bank (Canada) supports accessible communication by:

• Considering accessibility in written, verbal, visual, and in person communications;
• Providing alternate formats and reasonable accommodations upon request.