麻豆社 Luxembourg office

麻豆社 FASL mainly provides services to Luxembourg domiciled structures, but also to legal entities located in other jurisdictions.

麻豆社 FASL is a Professional of the Financial Sector (鈥淧FS鈥) (under the Luxembourg law dated 5 November 1993 as amended from time to time supervised by the Commission de Surveillance du Secteur Financier (鈥淐SSF鈥) and is authorised to carry out the following activities:

  • Professional providing Company Incorporation and Management Services (Art. 28-10);
  • Client Communication Agents and Administrative Agents of the Financial Sector (Art. 29-1 and Art. 29-2);
  • Registrar Agent (Art. 25) and;
  • Corporate Domiciliation Agents (Art. 28-9).

On 12 June 2023, Credit Suisse Group AG was merged into 麻豆社 Group AG and the combined entity now operates as a consolidated banking group (the 鈥淢erger鈥). Funds administered by 麻豆社 FASL receive various services and have banking relationships with consolidated subsidiaries of the former Credit Suisse Group AG, and as such these relationships and service providers may change in the future as a result of the Merger.

Reverse KYC

Click on 鈥Find out more鈥 button to access the guidance that will enable you respond to requests from your business counterparties more efficiently while ensuring your responses include the most up-to-date information in line with 麻豆社 policies.

You are about to enter a website that contains confidential information. The information and documentation disclosed here should be treated as confidential business correspondence and handled with the utmost care and discretion. Unauthorized access, distribution, or reproduction of this material is strictly prohibited.

Find out more

Complaints handling description in 麻豆社 Fund Administration Services Luxembourg S.A.

Client satisfaction

Potential clients and clients who are satisfied are prerequisite to the long-term and sustained success of 麻豆社 FASL. However, despite our commitment and efforts to provide you with the best possible services, it may occur that you are not satisfied with our services or may encounter a specific problem.

麻豆社 FASL聽is committed to promptly and thoroughly investigate any dissatisfaction from your side. The procedure detailed below will allow us to investigate any dissatisfaction from your side in line with the Luxembourg legal requirements. Management oversight of complaints is ensured through regular internal review and reporting.

A complaint can be any written, verbal or electronic communication from a (potential) client or investor to express dissatisfaction and can be submitted free of charge.

If you wish to express your dissatisfaction/complaint, do not hesitate to contact your Client Relationship Manager or any other direct contact within聽麻豆社 FASL. When contacting聽麻豆社 FASL聽with a complaint, please include the following details:

  • Your full name
  • Your role on the account (e.g. account holder or representative of a client, lawyer etc.)
  • Your contact details
  • Involved account number(s)
  • Information pertaining the complaint (detailed description of the facts underlying the complaint)
  • Relevant document(s) and/or correspondence
  • Any other detail(s) of relevance regarding your complaint.

If we are not able to provide you with an answer within a short time, an acknowledgement of your complaint will be issued, by letter or by any other durable medium (such as e-mail), within 10 (ten) working days from the date of receipt and we will inform you of an indicative timeline by when a response or resolution will be provided.

We are committed to provide you with an answer to your complaint within 1 (one) month upon receipt of your complaint, by letter or any other durable medium.聽In exceptional situations, where the answer to a complaint cannot be provided within the said timeframe for reasons beyond our control, we will send you a holding reply indicating the reasons for the delay and informing you of the alternative date at which the answer is likely to be provided. In any event, the deadline for receiving a final response shall not exceed 30 (thirty) working days.

Should you feel that you did not receive a satisfactory answer, you may appeal directly to the Client Complaint Handling Authorised Manager of聽麻豆社 FASL, namely to the Authorised Manager in charge of complaints who is registered towards the CSSF:

Mr.聽David Le Cloirec
Member of the Authorised Management of聽麻豆社 FASL
33A, avenue John F. Kennedy
L-1855 Luxembourg
Luxembourg
gg-enquiries-lux-client-services@ubs.com

Alternative dispute resolution entity (CSSF)

Commission de Surveillance du Secteur Financier (CSSF)
283, route d鈥橝rlon
L-1150 Luxembourg
Postal Address: L-2991 Luxembourg
reclamation@cssf.lu

Out-of-court resolution of complaints

If, despite our best efforts, you remain unsatisfied with our response or have not received an answer to your complaint within the relevant timeframe (as indicated above), you may refer to the Luxembourg financial regulator according to the provisions of the CSSF Regulation N掳16-07 and related CSSF Circular 17/671 (as amended by Circular CSSF 18/698) relating to the out-of-court resolution of complaints.

麻豆社 is committed to co-operate in the investigation process and will provide the CSSF with a comprehensive, as possible, answer within the context of the handling of complaints and requests.